AURELIS · Help Center
Frequently Asked Questions
Find the essential information about the company operating the store, order processing, delivery, tracking, returns, refunds, cancellations, and order problems.
Who operates AURELIS?
AURELIS is owned and operated by Inner Mongolia Qiancheng Trading Co., Ltd.
Business Address: 2018-308-408-508, Floors 2–5, Building 7, Juhua Shiji Xiayuan, Qiaohua Shiji Village, Daxue East Road Subdistrict, Saihan District, Hohhot, Inner Mongolia Autonomous Region, China
How much time is needed to process an order?
Normal processing takes 2–4 business days after payment is confirmed. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.
What is the estimated delivery time?
For standard delivery to supported United States destinations, transit is generally estimated at 10–15 business days after dispatch.
How are shipping charges determined?
The delivery methods available for an order and their applicable charges are calculated and displayed during checkout before payment is completed.
Where can an order be shipped from?
Fulfillment may take place through our facilities or designated fulfillment partners, depending on inventory availability, product location, and destination. As a result, the physical shipping origin can differ from the business registration address.
Will tracking details be provided?
Once the order has been dispatched, available tracking information is normally provided by email or through the applicable order-tracking method.
What should I do about a delayed or missing parcel?
If tracking remains unchanged for an extended period, the shipment seems lost, or a parcel marked delivered cannot be found after reasonable checks, email service@fuesmcv.com with your order number.
How long is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I start a return?
Email service@fuesmcv.com and include the order number, the item to be returned, the reason for the return, and photographs or video where relevant.
Do not send an item to the business registration address unless customer support specifically tells you to do so.
Who is responsible for return shipping?
For an eligible preference-based return, the customer is generally responsible for the return shipping expense.
If an item is damaged, defective, incorrect, incomplete, or materially different from its description because of a product or fulfillment issue, an appropriate solution will be provided without requiring the customer to pay additional costs resulting from that error.
When will an approved refund be processed?
Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.
Can an order be canceled?
You may contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed once fulfillment has started. No cancellation fee is charged if the order is successfully canceled before fulfillment.
What if an item is damaged or incorrect?
Contact us with the order number and photographs or video where appropriate. After examining the issue, we will provide a reasonable replacement, refund, or return solution according to the circumstances.