AURELIS · Order Delivery
Shipping Policy
This page sets out order-processing times, estimated transit, checkout charges, fulfillment arrangements, tracking, and the steps to take when delivery does not proceed as expected.
This period begins after payment confirmation. During holidays, promotions, unusually high volume, or other peak periods, processing may take up to 5 business days.
This estimate applies after dispatch to supported United States destinations and does not include processing time.
Estimated Delivery
Transit times are estimates rather than guarantees. Actual delivery can vary because of the destination, the carrier, customs where applicable, weather, seasonal shipping volume, or other transportation circumstances.
Shipping Charges
Available delivery methods and their charges are calculated and shown at checkout before payment, allowing you to review them before the order is submitted.
Fulfillment and Shipping Origin
Depending on inventory availability, product location, and destination, an order may be fulfilled by our own facilities or by designated fulfillment partners. The physical shipping origin may therefore be different from the business registration address.
Tracking
After dispatch, available tracking details are normally sent by email or provided through the applicable order-tracking method. Some time may be needed before the shipment appears in the carrier’s system.
Delayed Shipments
If tracking has remained unchanged for an extended period or delivery is unusually late, email service@fuesmcv.com with your order number. We will examine the available information and, where appropriate, work with the carrier or fulfillment provider to identify a reasonable next step.
Lost or Missing Packages
Contact us with the order and tracking information if a package appears lost. When tracking shows “delivered,” first check the mailbox or delivery area, reception, members of your household, nearby neighbors, and any carrier notices. If the parcel still cannot be found, let us know.
Address Accuracy
Customers are responsible for submitting complete and correct delivery information. If you notice an error, contact us promptly. Once fulfillment or shipment has begun, an address change cannot be guaranteed.
Separate Parcels
An order may be divided into more than one shipment because of product location or inventory availability. Separate tracking details may be issued for those parcels.
Contact and Business Information
- Brand
- AURELIS
- Website
- fuesmcv.com
- Legal Company Name
- Inner Mongolia Qiancheng Trading Co., Ltd.
- Business Address
- 2018-308-408-508, Floors 2–5, Building 7, Juhua Shiji Xiayuan, Qiaohua Shiji Village, Daxue East Road Subdistrict, Saihan District, Hohhot, Inner Mongolia Autonomous Region, China
- service@fuesmcv.com
- Store Operator
- Inner Mongolia Qiancheng Trading Co., Ltd.