AURELIS · After-Sales Information
Return & Refund Policy
This policy explains the process for returns, refunds, damaged or incorrect items, incomplete orders, and cancellation requests relating to purchases from AURELIS.
Standard Return Requirements
To be eligible for a standard return, an item should generally be unused and remain in its original condition; include the original components and accessories; retain the original packaging where reasonably possible; and be supported by valid proof of purchase or the relevant order information.
Starting a Return
Email service@fuesmcv.com before sending the item. Include:
- the order number;
- the item you want to return;
- the reason for returning it; and
- photographs or video where relevant.
Where to Send It
Do not automatically mail a return to the business registration address. When the request has been reviewed and approved, customer support will provide the applicable return instructions and return-warehouse address.
Return Shipping Costs
Preference-based returns: when an eligible item is returned because of a change of mind, personal preference, or another reason unrelated to a product or fulfillment problem, the customer is generally responsible for the return shipping expense.
Product or fulfillment problems: when an item is damaged, defective, incorrect, incomplete, or materially misdescribed for a reason attributable to the product or our fulfillment process, an appropriate replacement, refund, or return solution will be provided without requiring the customer to pay additional costs caused by that error.
Inspection
After a returned item is received, it may be inspected to confirm that the applicable return requirements have been met.
Refund Method and Timing
An eligible refund for an approved return is sent to the original payment method once the item has been received and inspected. Our processing normally takes 5–10 business days; a bank or payment provider may need additional time before the amount appears in the account.
Damaged, Defective, Incorrect, Incomplete, or Misdescribed Items
Contact us as soon as reasonably possible if an order arrives damaged, defective, incorrect, incomplete, or materially different from the product description. Send the order number together with supporting photographs or video where appropriate. After review, we will provide a reasonable replacement, refund, or return arrangement based on the circumstances.
Order Cancellation
Email service@fuesmcv.com promptly to request cancellation. We will make a reasonable effort to act on a request made before fulfillment starts, but a cancellation cannot be guaranteed after fulfillment or shipment has begun. No cancellation fee applies when an order is successfully canceled before fulfillment.
Contact and Business Information
- Brand
- AURELIS
- Legal Company Name
- Inner Mongolia Qiancheng Trading Co., Ltd.
- Business Address
- 2018-308-408-508, Floors 2–5, Building 7, Juhua Shiji Xiayuan, Qiaohua Shiji Village, Daxue East Road Subdistrict, Saihan District, Hohhot, Inner Mongolia Autonomous Region, China
- service@fuesmcv.com